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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roman koplik

July 31, 2026

5  out of  5
rating by Roman koplik
"Customer service at Stephen Buckley insurance agency deserves more than 5 stars! Thank you Darlene for always taking the time to listen and answer any question I have."
We responded:
"Hi Roman, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Stephen Buckley, Your State Farm Agent "
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Leslee Bekemeier

July 30, 2026

5  out of  5
rating by Leslee Bekemeier
"Sondra is great and easy to work with:)"
We responded:
"Leslee, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Stephen Buckley and Team "
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cristal factor

July 30, 2026

5  out of  5
rating by cristal factor
"i don’t think i have ever found someone more patient and understanding, grateful to have been able to worked with sondra jones! 10/10"
We responded:
"cristal, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charlotte insurance team! - Your State Farm Agent, Stephen Buckley "
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Humberto Huerta

July 29, 2026

5  out of  5
rating by Humberto Huerta
"Did a great job!"
We responded:
"Humberto, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Charlotte insurance team is always here and happy to help. "
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Donna Mason Franklin

July 27, 2026

5  out of  5
rating by Donna Mason Franklin
"Sondra Jones was simply amazing! She provided the utmost in customer service skills, and information regarding home, auto, & E&O insurance. Sondra was friendly, knowledgeable, answered my questions, and followed up consistently which was appreciated.

She also offered valuable insight, recommendations and guidance regarding various insurance products. Many years ago, my family and I were State Farm customers and left the company due to various concerns at that time…

Sondra Jones’ savvy customer service skills, knowledge, and friendliness is the key to my return to State Farm… 🤗"
We responded:
"Donna, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Stephen Buckley and Team "
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Joe Webb

July 16, 2026

5  out of  5
rating by Joe Webb
"Very professional! thanks Katrina !"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Charlotte insurance team. "
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April Anderson

July 16, 2026

5  out of  5
rating by April Anderson
"Hailey reinstated my policy and provided top-notch customer service!"
We responded:
"Thank you for the 5-star review of Stephen Buckley’s team - we really appreciate your kind words! "
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Joshua Wallace

July 16, 2026

5  out of  5
rating by Joshua Wallace
"Katrina provides the best customer service I've seen in a while. I had an issue with my account and she pushed until it was resolved. THANK YOU!"
We responded:
"Thank you so much for your kind review, Joshua!  If you need insurance assistance, we are just an email or call away! - Stephen Buckley, your State Farm Agent   "
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Rachel Joyner

July 13, 2026

5  out of  5
rating by Rachel Joyner
"Hailey at State Farm was fantastic! I needed to add my daughter to our auto insurance ASAP, and she took care of it quickly and efficiently. She made the process easy and stress-free. Excellent customer service!"
We responded:
"We are grateful for your 5-star review, Rachel! Thanks for taking a moment to share your positive rating of State Farm Agent Stephen Buckley’s Team here in Charlotte . "
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Nelly's World

July 13, 2026

5  out of  5
rating by Nelly's World
"Katrina is awesome! Every time I call her she always has new things to tell me about State Farm. She also give great customer service and makes sure I get the best outcome possible!"
We responded:
"Thank you for your kind review of State Farm Agent Stephen Buckley’s Team. We appreciate it!"
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Christine Thomas

June 23, 2026

5  out of  5
rating by Christine Thomas
"Sondra is an absolute gem of a representative and person! While signing up for auto insurance, she worked with me to save us as much money as possible (we're saving hundreds by switching to State Farm,) and she created the ideal policy for us. I also really appreciated her transparency on how the prices come to be.
Sondra is so kind, friendly, patient, and professional. Best insurance experience I've ever had by far! I feel super comfortable reaching out to her/this office in the future and am at peace knowing such a great human works there to help if we should need it. Thank you Sondra!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Charlotte to know that you had such a wonderful experience with us here on State Farm Agent Stephen Buckley’s Team."
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S. Johnson

June 18, 2026

5  out of  5
rating by S. Johnson
"Sondra was very helpful and knowledgeable. She made the process of obtain coverage for my vehicle enjoyable! Thanks Sondra!"
We responded:
"S., thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Stephen Buckley’s Team here in our Charlotte office. "
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Yolanda Brown

June 10, 2026

5  out of  5
rating by Yolanda Brown
"I recently purchased car insurance through State Farm, and the experience was exceptional. Katrina was the best agent to work with professional, knowledgeable, and incredibly responsive. She made the entire process simple and stress-free, with a quick turnaround from start to finish.

Katrina took the time to answer my questions and ensured I had the coverage I needed. Excellent customer service is hard to find, and she exceeded my expectations. I highly recommend Katrina and State Farm to anyone looking for quality insurance and outstanding service."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Sydney Kroger

June 9, 2026

5  out of  5
rating by Sydney Kroger
"Hailey Carter was a great help in switching over my rental insurance. Quick and efficient!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Stephen Buckley’s Team. "
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Jennifer F.

June 4, 2026

5  out of  5
rating by Jennifer F.
"I have worked with them for nearly a year now and have had a great experience! They are very available and responsible and it's nice to know you can easily reach them if something were to happen. Hailey is their customer service manager and she is very good with responding to my emails quickly if I have billing or questions regarding my plan. That's good service ! Her and Stephen are easy to work with."
We responded:
"Jennifer, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Stephen Buckley’s Team here in our Charlotte office. "
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Hannah Jean

June 2, 2026

5  out of  5
rating by Hannah Jean
"I have appreciated working with this State Farm office - they are professional, prompt, and caring. I especially appreciate Katrina! Whenever I call their office I hope she will be the one I get to talk with. She’s so helpful!"
We responded:
"Hannah, thank you for your wonderful review of State Farm Agent Stephen Buckley’s Team!"
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Angela Stegall

June 1, 2026

5  out of  5
rating by Angela Stegall
"They are such a great group of people! I have mainly worked with Katrin but everyone else within this office group is phenomenal. Katrina is always quick to meet my needs and resolve any concern."
We responded:
"Thank you for the amazing review, Angela! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Sunflower Rosso

June 1, 2026

5  out of  5
rating by Sunflower Rosso
"Hailey Carter provided amazing services today. Hailey was courteous, quick to respond and was clear and concise in what she needed from me to write my new policy. Hailey and I communicated by phone and email, and everything was completed in a very expedient manner. Hailey made my Monday and insurance tasks seamless and I am grateful! - Andrea G."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Stephen Buckley’s Team here in Charlotte . "
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Gyan Gupta

May 21, 2026

5  out of  5
rating by Gyan Gupta
"Easy to work with. Sondra is great."
We responded:
"Thank you for your kind words! We’re so glad to hear you found us easy to work with, and we’ll be sure to share your compliment with Sondra. We truly appreciate the opportunity to help with your homeowners and car insurance."
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The Donberry

May 15, 2026

5  out of  5
rating by The Donberry
"My name is Joseph Rincon. I worked with Hailey from Statefarm. She has been so outstandingly helpful to me over the years. She is kind, friendly, highly attentive!"
We responded:
"Thank you, Joseph, for sharing your experience with Hailey. It's great to hear how helpful and attentive she has been over the years. We appreciate your feedback and your trust in our team."
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Rhonda Sherrill

May 13, 2026

5  out of  5
rating by Rhonda Sherrill
"Hailey Carter of State Farm did an outstanding job in assisting my husband and I in processing a claim."
We responded:
"Thank you, Rhonda, for sharing your experience. It's great to hear that Hailey Carter was able to assist you and your husband effectively with your claim. We appreciate your feedback and support."
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rashad franklin

May 11, 2026

5  out of  5
rating by rashad franklin
"Katrina is wonderful. Extremely helpful"
We responded:
"Thank you, Rashad, for your feedback. We're glad to hear that Katrina was extremely helpful to you. Your support means a lot to us."
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Ivet Perez

April 21, 2026

5  out of  5
rating by Ivet Perez
"Sondra is the best. I have spoken with about 3 other State Farm agents who never got back to me or even treated me like a person. Sondra has been very kind, supportive and most importantly RESPONSIVE. I was an agent for years and Sondra is truly the type of agent I would have loved to work along side. Im very happy and highly recommend this office to anyone searching for some insurance."
We responded:
"Thank you, Ivet, for sharing your experience with Sondra. It's great to hear that she has been kind, supportive, and responsive, especially given your background as an agent. We appreciate your recommendation and are glad to have you with us."
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Crystal Sims

April 15, 2026

5  out of  5
rating by Crystal Sims
"Thank you so much, to Stephen Buckley I have had such quick responses & the best prices i have ever experienced. I am here to stay!!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that my office was able to provide you with quick responses and great prices. Your support means a lot to us, and we truly appreciate your business!"
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Kodjo Botchway

April 9, 2026

5  out of  5
rating by Kodjo Botchway
"It was great working with Katrina! She helped me get my wife added to my insurance plan quickly and made the whole process smooth and stress-free. She also took the time to find us the best possible rates, which we really appreciate. Excellent customer service, knowledgeable, and genuinely helpful, highly recommend working with her!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Katrina was able to make the process smooth and stress-free, and that she helped you find the best rates. Your recommendation means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out!"